General Terms and Conditions for IELTS Tests
Der Candidates,
The following terms and conditions apply to the purchase of a IELTS test:
1) All candidates must accept the Terms and Conditions of Cambridge University, a copy of which can be found at the bottom if this page and will also be attached to the booking confirmation e-mail. All candidates must present a valid photo ID (e.g. passport or identity card) on the day of the exam. Without a valid photo ID the participation in the exam is not possible. You must present the same ID which you also used when you registered.
2) A photo of the candidate may be taken by the examination centre. You agree that this photograph will be stored on a secure Cambridge University (UK) server. The photo will show on your TRF (Test Report Form).
3) Furthermore, you consent to data processing and storage in accordance with the current legal situation.
4. Cancellations, postponements and illness
Illness
If you are unable to take the test for health reasons, please send us a medical certificate from your doctor within 5 days of the test. If we receive the certificate in time, we can refund the test fee minus a processing fee of 25% of your test fee or credit it for a later examination. Please contact us as soon as possible at office@cambridge.at.
Postponements
- Until 10 days prior to the test (for free). After that a postponement is not possible anymore.
Cancellations
- A cancellation is possible up to 10 days prior to the test date, whereby a cancellation fee of 25% of the test fee will be charged. After that, no cancellations are possible.
5. Right of Withdrawal for online bookings
Right of Withdrawal (only for distance and off-premises contracts)
You have the right to withdraw this contract within 14 days without any reason given.
To exert your right of withdrawal you need to inform us in written form, either by letter or by email. You may use the attached sample form, but you don’t have to. To keep the term (14 days) it is enough to send your information off within that time.
Consequences of your withdrawal (only for distance and off-premises contracts)
If you withdraw the contract, we are obliged to transfer the money (for that contract, if received already) back to you within 14 days after receiving your withdrawal.
If you have asked us to start our service(s) for you within the withdrawal-term of 14 days, we are allowed to charge you for that service in relation to the entire amount of the contract. (see above cancellation policy)
The withdrawal is only possible until 72 hours before the test date. After that, a withdrawal is not possible.
6. Austrian law applies. Place of jurisdiction is “Wien Innere Stadt”. In the case of private clients that one court which is appropriate factually and geographically.
Stand: 22.03.2026